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Repairs and Damages

Repairs

Students needing repairs or technical assistance should take their Chromebooks to the library. In most cases, students will receive a loaner Chromebook to use while their Chromebook is out for repair. There are times when the demand for loaner Chromebooks exceeds the number available. 

Device Damage Process - Damage is defined as breakage not covered by warranty.

First Damage

  • Incident created, loaner given out.

  • An invoice for damages is given to the student and emailed home once the Chromebook is returned by Technology Services

 

Second Damage

  • Incident created, loaner given out

  • The student is put on “Warning” and has weekly check-ins with an administrator or ITRT.

  • An invoice at full cost is distributed to parents and the student.

  • A phone call to a parent/guardian is made by an administrator.

 

Third  Damage/Or Lost Chromebook

  • Incident created

  • A loaner Chromebook is NOT provided for the student. 

  • Student completes work on paper. In situations where that is not possible, the student will use a  computer in the library or a Chromebook assigned to a teacher for use only in that teacher's classroom. 

  • The student issued Chromebook will be returned to the student after a period of no less than four weeks and not to exceed nine weeks. 

  • An invoice at full cost is distributed to parents and the student.

  • A phone call to a parent/guardian is made by an administrator.