Repairs and Damages
Repairs
Students needing repairs or technical assistance should take their Chromebooks to the library. In most cases, students will receive a loaner Chromebook to use while their Chromebook is out for repair. There are times when the demand for loaner Chromebooks exceeds the number available.
Device Damage Process - Damage is defined as breakage not covered by warranty.
First Damage
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Incident created, loaner given out.
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An invoice for damages is given to the student and emailed home once the Chromebook is returned by Technology Services
Second Damage
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Incident created, loaner given out
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The student is put on “Warning” and has weekly check-ins with an administrator or ITRT.
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An invoice at full cost is distributed to parents and the student.
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A phone call to a parent/guardian is made by an administrator.
Third Damage/Or Lost Chromebook
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Incident created
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A loaner Chromebook is NOT provided for the student.
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Student completes work on paper. In situations where that is not possible, the student will use a computer in the library or a Chromebook assigned to a teacher for use only in that teacher's classroom.
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The student issued Chromebook will be returned to the student after a period of no less than four weeks and not to exceed nine weeks.
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An invoice at full cost is distributed to parents and the student.
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A phone call to a parent/guardian is made by an administrator.